FAQ

We deliver all over the Tampa Bay area (Pinellas, Hillsborough and Pasco counties), as well as Polk, Lake, Sumter, Hernando and Citrus counties. Depending on the size of the event, we can deliver throughout the state of Florida, and have traveled as far as New Jersey, North Carolina, and Georgia for larger installations.

Monday – Friday, 9:00am–4:00pm. Closed Saturdays and Sundays. Please call to confirm, as our hours may change. Deliveries can be made 24 hours a day for an additional cost.

Delivery and pickup service starts at $105. The final transportation charge varies based on the event location, travel distance, order size, equipment requirements, site access, and requested delivery or pickup times. The complete delivery and pickup cost will be included in your rental proposal.

While it is not required, it is recommended for easier delivery.  However, if you won’t be home or aren’t sure of your availability at the time, let us know in advance so we can coordinate access and delivery instructions.

Elite Events & Rentals can set up and take down all rental equipment (tables, chairs, cooking equipment, lighting, etc.) for an additional charge. Tents must be set up by our ARA-certified installation team, trained through the American Rental Association’s Safe Tenting Standard program. Please contact our event specialist to determine your setup needs.

We currently do not require a minimum rental order for delivery. However, delivery charges vary based on distance, order size, equipment, labor, and site requirements. Customers with smaller orders can save on transportation charges by using our Will Call service — pick up eligible rental items from our facility before your event and return them afterward. Some large, specialized, or installation-required products may not qualify for pickup.

Tent installation time depends on the tent’s size and style, the installation surface, anchoring requirements, site access, weather conditions, and the amount of additional equipment being installed. As a general guide: smaller tents take approximately one to two hours; medium-sized event tents take approximately two to four hours; large tents or installations involving flooring, lighting, sidewalls, staging, or climate control may require most of a day or multiple days. We’ll establish your exact schedule after reviewing your event and site.

Yes. We offer several types of tent lighting, including string lights, chandeliers, and lighted exit signage, all available for an additional cost. Let your event specialist know your tent size and style so they can recommend the right lighting setup.

Tents can be installed on most surfaces, including grass, pavement, and gravel. The ground should be as level as possible for a safe, secure setup. If you’re unsure whether your site is suitable, we’re happy to inspect it before your event at no charge.

There is no charge for event consultations. One of our event specialists would be happy to visit your event site and help you determine your rental needs.

Yes! Please contact one of our event specialists for an appointment.

Our showroom is located at 601 Brooker Creek Blvd, Suite 100, Oldsmar, FL 34677.

We recommend booking at least 30 days before your event to ensure full availability on your preferred items. Popular dates and larger tents can book out further in advance, so earlier is always better.

Not necessarily. While 30 days’ advance notice is ideal, we understand last-minute events come up. Contact us right away and we’ll do everything we can to accommodate your order based on current availability.

The prices on our website are for a “per-event” basis. We consider this to be a maximum of 72 hours, allowing for a drop-off day, full event day and return day. For weddings, we can set up tents a day early to allow you time to decorate your tent.

A nonrefundable 50% deposit is required at the time of booking to reserve your equipment and services. The remaining balance is due 10 business days before your delivery date. Please contact us if you need special accommodations. See our cancellation and rescheduling policy below for details on changes made after booking.

We accept check, cash, money orders and all major charge cards.

A nonrefundable 50% deposit is required to reserve your rental equipment and services. The remaining balance is due 10 business days before your scheduled delivery date. You may request reasonable changes to your order before that deadline, subject to product availability and any resulting price changes. Cancellations made more than 10 business days before delivery will result in the loss of the deposit. Cancellations or reductions within 10 business days of delivery are subject to the terms of the rental agreement, since equipment, vehicles, and labor have already been reserved.

Contact us right away if a rental item is damaged, missing, excessively soiled, or not functioning correctly — after-hours and weekend concerns can be reported through our after-hours line by leaving a message. If an item arrives damaged or malfunctioning, we’ll repair, replace, or swap it for a comparable item as quickly as possible. We also offer an optional damage waiver covering certain accidental damage during your event. You’re responsible for rental equipment while it’s in your possession; additional charges may apply for lost items, damage outside the waiver, or excessive cleaning. All items are inspected upon return.

Most standard rentals run on a three-day period (for example, delivered Friday and picked up Monday) — consistent with the 72-hour window described above. If you need more time, contact us before your scheduled pickup. Extensions require prior approval, are subject to availability, and may include additional rental, delivery, or labor charges.

Yes. All of our employees are covered under workers’ compensation, and we carry full liability insurance on all of our products to protect our customers.

Yes, please contact one of our event specialists to help determine what info is needed.

Permit requirements vary by tent size, event type, and the specific city or county where your event is held. Rather than leave you to figure that out on your own, we work directly with your venue or local permitting office to determine what’s needed.

Elite Events & Rentals is happy to do the legwork of obtaining a permit for you for an additional cost. Don’t hesitate to contact us to find out what type of permit you need.

Yes. Our tent installation team is trained and certified through the American Rental Association’s Safe Tenting Standard program, which covers tent anchoring, frame tent installation, and pole tent installation. Tent rental has no universal licensing requirement, so this certification is how we hold our own installs to a higher safety standard.

When deciding what size tent you need for your event, you should consider the number of guests attending, as well as the setup of the tables, dance floors, staging, etc. Visit our Tips & Tools section to get an idea of what size tent you will need for your event. Our event specialists will be happy to help you decide the best tent for your event.

Our dance floors comes in either 3’x3’, 3x’4’ or 4’x4’ sections. Various sizes and colors are available. Here are some general guidelines to help you decide what size dance floor you need:

12’x12′ (fits 32 people)

15’x15′ (fits 50 people)

18’x18′ (fits 80 people)

24’x24′ (fits 150 people)

30’x30′ (fits 200 people)

Please contact one of our event rental specialists to determine the best size for your event.

Use these guidelines to determine the size and quantity of tables needed:

60’x30″ (seats 6-8)

8’x30″ (seats 8-10)

36″ round (seats 4)

48″ round (seats 6)

60″ round (seats 8)

72″ round (seats 10)

A tent with sidewalls protects against light rain, but a tent is not a storm shelter. We recommend having a rain contingency plan for your event. Our event specialists can help you determine what additional rentals (sidewalls, flooring) make sense.

We take severe weather seriously and continuously monitor conditions that could affect the safety of our customers, employees, and equipment.

Tents protect against ordinary sun and rain, but they’re not designed as shelters during severe thunderstorms, damaging winds, tornadoes, tropical storms, or hurricanes. We’ll make every reasonable effort to keep your event on track, but conditions may require us to adjust delivery, installation, or pickup timing — including delivering earlier, postponing installation, retrieving equipment early, or declining to install when conditions create an unacceptable safety risk.

If we determine equipment can’t be safely installed and your event must be fully rescheduled, all money paid toward the order is placed on your account as a credit. Weather-related credits are valid for 12 months, can be used by you or transferred to another event, and apply without a price change if your location, equipment, and services stay the same (price adjustments may apply if the location changes or original equipment isn’t available).